Return Policy and Complaints
How much time do I have for a return?
You have 28 days to return your order without providing a reason.
Which items can I return?
You may return any items that are unused, undamaged, and in their original condition.
How do I initiate a return?
Please contact our customer service and inform us that you would like to initiate a return. We will check your details and send you a link to complete your return for free.
Who covers the shipping costs for the return?
Returning your items, for whatever reason, is FREE.
How long does it take to receive my refund?
Once we have received and inspected the returned items to ensure they are unused and undamaged, we will refund the price of the items. Refunds are typically processed within 14 days of receiving the returned goods.
What should I do if I receive a defective item?
Please contact our customer service and inform us that you have received a defective item. We will provide you with all the information you need to return the item and when you are likely to receive a refund or exchange.
How much time do I have to return a defective item?
You have 28 days to return an item.
Payment Methods
Are my payment details secure?
Yes, your payment details are secure. We use secure SSL encryption to protect your data, and we do not store any payment information on our website.
Can I pay for my order in installments?
No, we do not currently offer installment payments.
How does PayPal work?
PayPal is an online payment service that allows you to pay quickly and securely online. You can store your payment details with PayPal and then pay simply and securely in our shop.
Do I need a PayPal account to pay with PayPal?
No, you can pay with your credit card through PayPal without needing a PayPal account.
How does Apple Pay work?
Apple Pay is a payment service from Apple that allows you to pay quickly and securely online. If you have an Apple device with Touch ID, you can store your payment details with Apple Pay and then pay simply and securely in our shop.
Can I change my payment method after placing my order?
Unfortunately, you cannot change your payment method after placing your order. Please ensure you select the correct payment method before placing your order.
Customer Account/Guest Access
What are the benefits of a customer account?
A customer account allows you to save your order history and delivery information, making shopping faster and easier. Additionally, you can sign up for our newsletter and receive exclusive offers.
How do I create a customer account?
You can create a customer account during the checkout process or by clicking on "Sign In" in the top right corner of the website and selecting "Create Account."
Can I track my orders as a guest?
Yes, you will receive an order confirmation via email that includes a link to track the status of your order.
Can I change my delivery information after placing an order?
If you have created a customer account, you can change your delivery information at any time. If you placed your order as a guest, please contact us as soon as possible to make changes.
Can I place an order as a guest and later create a customer account to view my order history?
Yes, you can create a customer account and view your order history even if you previously placed an order as a guest.
Can I cancel or modify my orders?
Please contact us as soon as possible to make changes or cancellations. We will do our best to process your request before your order is shipped.
How can I delete my customer account?
Click on "Account" in the top right corner of the website and select "Delete Account." Please note that all your order information and personal data will be permanently deleted.